Option to filter replies in Inbox by step number and variant when A/B testing
Reply Support
Hello Team!
To have an option, how to read exact answers of clients in inbox with filter exact email.
For example, I want to see what people replied to my step 3 - B email. I have big reply rate, but what they answered exactly in to that email? Maybe they write me something positive or maybe there is a big amount of negative answers.
When I'm analyzing I see big reply rate, but for me it can be not a good result. And I can't find where I can check what they exactly reply me to this email version.
- How important/painful is this issue for your business (evaluate from 0 to 10, when 10 - is extreme )?
I'd say this issue is a solid 9 for us! The main reason is that when we're analyzing follow-up sequences and overall email marketing performance, it's really tough to tell if a 15% reply rate is good or bad without knowing what people are actually saying. We really need to understand the content of those replies to gauge the true success.
- In which other cases are you going to use this feature?
I plan to use this feature as an agency analyst. It will allow me to provide clients with much more detailed data about the work we've done and, more importantly, genuinely improve results by leveraging these insights.
- What consequences are you trying to avoid when solving the problem this way?
I'm trying to avoid the pitfall of thinking a high reply rate is always a good result. Knowing what clients reply to for each A/B test will give us a much clearer picture of what truly resonates with them. This way, we can focus on quality responses, not just quantity.
- Which type is your business (B2B, SaaS, HR agency, etc.)?
We are a B2B sales agency.