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Hello Team!
We are using Get Contact Statistics API function to get the statistics of the contact by email address to understand if email was bounced or not.
In the response, the id inside of the campaigns array always returns the current sequence id of a contact, i.e., the sequence id where the contact currently resides in, and not the sequence id where email has been sent.
For example, we send email from Sequence A and then after sending move this contact to Sequence B. When calling Get Contact Statistics API function, in campaigns array we suppose to receive the information about Sequence A, and related emails array, but we receive id of Sequence B with emails array of Sequence A, which is probably not correct.
If this API function should return information about both sequences A and B, then I suppose the campaigns array should contain two elements: one element with Sequence A id and emails array with one element related to sent email and the second element with Sequence B id and empty emails array.
  1. 10 - this is super important for us
  2. We have made an integration between Reply.io and Zoho CRM to automatically track sent emails. We use Get Contact Statistics API function to identify if an email was bounced and make corresponding actions and reports in Zoho CRM. As soon as this function does not work correctly, we have incorrect reporting causing further problems to us and we cannot mark lead emails as wrong not to send further campaigns to them, so our automation process is not complete. One of key points why we use Reply.io is because there is an API that helps us to automate our sales/marketing processes and reduce manual work. So, fixing this issue is very important for us.
  3. I guess the answer is the same as in question 2.
  4. B2B