CC follow-ups counts as reply from a contact
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Chintan Mehta
When user sends an email from the sequence with team member in CC, the team member sends a follow-up to the same thread, after this the contact became replied and finish the sequence, but he didn't reply yet.
User's comment how does it help to run his business:
Sure, the benefit is that when multiple email is sent from my team in a sequence, it has shortened the # of emails required for a response. Typically we have seen a response in 3 total emails sent. Average sequence responses I hear from others is 5-6.
It also makes the email sequence seem more personal - than automated - when it is followed up by another team member.
Reply Support
Ollie this one sounds like a bug - if a user who's in CC replies to a sequence thread it is NOT supposed to count prospect as replied and/or finished
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Chintan Mehta
Reply Support: Thank you for flagging this. I agree. Currently I am spending duplicate hours to un-finish these contacts in my sequence. A fix here would be greatly appreciated.
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Chintan Mehta
Reply Support: I think there maybe a solution. If the reply was from the same domain as the sequence sending domain don't treat it as a reply.
e.g. my sequence inbox domain is inbox-domain.com, the email followup from my team is from inbox-domain.com. This email can be tracked in the inbox but does not mark the contact as "Replied" status and keeps it active for subsequent steps.
Currently the pain is that in 11 sequences I have to
- Sequence setting set to "Continue Processing" on reply.
- Then I have to go every inbox in each sequence and determine if it was a "valid" reply from the target or an "invalid" reply from my team.
- For each valid reply I have to mark them as finished so that the next step does not fire.
This pain is only for 11 sequences. I expect to have double the sequences by next week, and grow further.
If I can specify the domains that are owned by my team (2 in my case) and reply can implement an exception to owned domains for reply processing. This would fix the issue.
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Chintan Mehta
Another alternate option which would also be extremely relevant is to allow a particular sequence step to use a specified inbox account (overrides the default sequence inbox account). Then my team doesn't need to send a manual reply - it would be automated from reply itself.
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Chintan Mehta
Just a clarification. We run a manual sequence like this:
Step 1 - Send email to prospect from main email account to initiate intro, with my Exec Assistant in cc.
Step 2 - After couple of days my EA emails prospect with a nudge for a calendar invite/call.
Step 3 - After 3 more days send another email from main email to nudge a response in case they have not responded yet.
There are 2 feature scenarios here:
S1. if I automate this in reply (Step 1 & 3) then step 2 which is manual by my EA will be considered as a reply from the prospect - which is not the case and the sequence is stopped. Would like the product team to review this scenario and consider not stopping the sequence.
S2. A feature request to add Step 2 into the sequence by allowing to specify a different from:email address (from my email accounts). This way I can fully automate all my steps into one sequence without any manual steps.
I believe S2 above would solve this completely.